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Shipping Policy

Last updated: January 9, 2026

Processing Time

Orders are processed and shipped within 3 business days after payment confirmation. Business days are Monday through Friday, excluding Latvian public holidays.

Please note:

  • Orders placed on weekends or holidays will be processed on the next business day
  • During peak seasons or promotional periods, processing times may be slightly longer
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched

Shipping Methods and Carriers

We work with reliable shipping partners to ensure your order arrives safely:

  • DHL
  • FedEx
  • SPD (Speedy)
  • Venipak
  • UPS
  • Schenker
  • Omniva

The shipping carrier will be selected based on your location, package size, and the fastest available option for your delivery address.

Shipping Destinations

We currently ship to:

  • Latvia: Nationwide delivery
  • European Union: All EU member states
  • Other locations: Please contact us at [email protected] for international shipping inquiries

Delivery Times

Estimated delivery times from dispatch:

  • Latvia: 1-3 business days
  • Baltic States (Estonia, Lithuania): 2-4 business days
  • EU Countries: 3-7 business days
  • Remote areas: May require additional 1-3 business days

Please note that these are estimated timeframes. Actual delivery times may vary depending on the carrier, destination, and customs procedures (for non-EU countries).

Shipping Costs

Shipping costs are calculated individually for each order based on:

  • Destination address
  • Package weight and dimensions
  • Selected shipping method

Please contact us at [email protected] or call +371 2933 2666 for a shipping quote before placing your order.

Free Shipping: We may offer free shipping promotions from time to time. Terms and conditions will be clearly stated in the promotional offer.

Order Tracking

Once your order has shipped, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Link to track your package online

You can track your shipment directly through the carrier’s website or contact us for assistance.

Delivery Requirements

  • A signature may be required upon delivery for security purposes
  • Please ensure someone is available to receive the package at the delivery address
  • If you are not available, the carrier will usually leave a notice with pickup instructions
  • Packages not collected within the carrier’s holding period may be returned to us

Incorrect or Incomplete Address

Please ensure your shipping address is complete and accurate. We are not responsible for:

  • Delays or non-delivery due to incorrect or incomplete address information provided by the customer
  • Additional shipping charges incurred for address corrections or re-delivery attempts

If you need to change your shipping address, contact us immediately at [email protected]. We cannot guarantee address changes once the order has been dispatched.

Lost or Damaged Packages

Lost Packages:

  • If your tracking shows the package as delivered but you haven’t received it, please check with neighbors or your building reception
  • Contact the carrier first using your tracking number
  • If unresolved after 48 hours, contact us at [email protected] and we will investigate

Damaged Packages:

  • Inspect your package upon delivery
  • If the package appears damaged, note it with the carrier driver and take photos
  • Contact us within 24 hours at [email protected] with photos of the damage
  • We will arrange for replacement or refund as appropriate

Customs and Import Duties

For EU shipments: No customs duties or import taxes apply for deliveries within the European Union.

For non-EU shipments:

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country
  • These charges are not included in our product or shipping prices
  • Packages may be delayed at customs; this is beyond our control

Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Refused delivery
  • Incorrect address (provided by customer)
  • Failed delivery attempts with no customer response

You will be responsible for:

  • Original shipping costs (non-refundable)
  • Return shipping costs charged by the carrier
  • Restocking fee (if applicable)

We will contact you to arrange re-shipment (at additional cost) or issue a refund minus the above costs.

Order Splitting

If your order contains multiple items:

  • Items may be shipped separately if they are located in different warehouses
  • You may receive multiple tracking numbers
  • There is no additional shipping charge for split shipments

Holidays and Peak Seasons

Please note that shipping times may be extended during:

  • Christmas and New Year period
  • Easter holidays
  • Summer vacation season
  • Black Friday/Cyber Monday sales

We will communicate any expected delays on our website and via email.

Contact Information

For shipping questions or issues, please contact us:

Email: [email protected]
Phone: +371 2933 2666
Address: Annurijas, Trapenes pagasts, Smiltenes novads, LV-4348, Latvia

Business Hours: Monday – Friday, 9:00 – 17:00 (Latvian time)