Terms of Service

Last updated: January 9, 2026

1. General Information

These Terms of Service (“Terms”) govern your use of the website https://zeeparts.lv/ and the purchase of auto parts from SIA ZEE Technology (“ZEE PARTS”, “we”, “us”, or “our”).

Contact Information:

• Company Name: SIA ZEE Technology
• Registration Number: 40203323142
• VAT Number: LV40203323142
• Address: Annurijas, Trapenes pagasts, Smiltenes novads, LV-4348, Latvia
• Phone: +371 2933 2666
• Email: [email protected]

By using our website and services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.

2. How ZEE PARTS Works

2.1 Our Service Model

ZEE PARTS operates as a used auto parts supplier based on a request-and-quote system:

1. Browse the Catalog: Explore our catalog of available vehicles with detailed information
2. Select Parts: Choose specific parts you need from listed vehicles
3. Submit a Request: Fill out a request form with your requirements
4. Receive a Quote: Get a custom quote within 24 hours
5. Delivery: Approved orders are dismantled, inspected, packed, and shipped across Europe

2.2 No Direct Online Purchase

Please note that our website operates on a quote-based system. Prices and availability are confirmed through our quote process, not through a standard online shopping cart.

3. Ordering Process

3.1 Request Submission

• All requests must include accurate contact information and detailed part descriptions
• Requests are reviewed within 24 business hours (Monday-Friday, excluding Latvian public holidays)
• Providing vehicle VIN numbers and detailed specifications helps ensure compatibility

3.2 Quotations

• Quotes are valid for 7 days from the date of issue
• Quotes include part details, pricing, and shipping costs
• Prices are subject to change if the quote expires or if part condition changes upon dismantling

3.3 Order Confirmation

• Orders are confirmed once you accept our quote and payment is received
• We reserve the right to refuse orders if parts become unavailable or if compatibility issues are identified

4. Pricing and Payment

4.1 Prices

• All prices are quoted in EUR (€)
• Prices include Latvian VAT (21%) where applicable
• Shipping costs are calculated separately and included in your quote
• For EU business customers with valid VAT numbers, reverse charge may apply

4.2 Payment Methods

Payment methods are specified in your quote and may include:

• Bank transfer
• Payment cards
• Other methods as agreed

4.3 Payment Terms

• Full payment is required before parts are dismantled and shipped
• Payment must be received within 7 days of quote acceptance
• Orders are processed only after payment confirmation

5. Shipping and Delivery

5.1 Shipping Coverage

We ship to:

• Latvia
• Baltic States (Estonia, Lithuania)
• European Union countries
• Other European countries (upon request)

5.2 Delivery Times

• Parts are dismantled and prepared after payment confirmation
• Estimated delivery times: 3-10 business days within Latvia and Baltic States, 7-14 business days to other EU countries
• Delivery times are estimates and may vary due to logistics, customs, or unforeseen circumstances

5.3 Shipping Costs

• Calculated based on destination, weight, and dimensions
• Included in your custom quote
• Tracked shipping is standard for all orders

5.4 Risk Transfer

• Risk transfers to the customer upon delivery to the carrier
• We recommend purchasing shipping insurance for high-value orders
• Customers must inspect deliveries immediately upon receipt

5.5 Delivery Issues

• Report damaged or missing items within 48 hours of delivery
• Provide photos and carrier documentation for claims
• We will work with logistics partners to resolve delivery issues

6. Product Quality and Compatibility

6.1 Used Parts Notice

All parts sold are used automotive parts removed from donor vehicles. While we inspect all parts:

• Normal wear and tear is expected
• Parts are sold “as removed” unless otherwise specified
• We verify compatibility based on information provided by customers

6.2 Quality Standards

• All parts are inspected before and after dismantling
• Parts are cleaned and prepared for shipping
• Photos may be provided upon request before shipping
• We guarantee parts are functional unless sold explicitly as damaged/for parts

6.3 Compatibility Verification

• Customers are responsible for verifying part compatibility with their vehicle
• We assist with compatibility checks based on VIN, make, model, year, and engine code
• Providing accurate vehicle information is essential

7. Quality Guarantee and Returns

7.1 10-Day Installation Guarantee

• Parts are guaranteed to be functional for 10 days from delivery date
• Guarantee applies when parts are installed by qualified mechanics
• Guarantee covers manufacturing defects and functional failures, not wear items or improper installation

7.2 Right of Withdrawal (EU Consumer Rights)

For EU consumers purchasing remotely:

• You have 14 days from receipt to withdraw from the purchase without giving reasons
• Parts must be returned in original condition, unused and in original packaging
• Return shipping costs are borne by the customer unless the part is defective
• Refund processed within 14 days of receiving returned parts

7.3 Return Process

To initiate a return:

1. Contact us at [email protected] within the guarantee period
2. Provide order number, photos, and description of the issue
3. Wait for return authorization (RMA number)
4. Ship parts back with RMA number clearly marked
5. Include proof of professional installation if claiming defect

7.4 Non-Returnable Items

The following cannot be returned:

• Electrical parts that have been installed or tested on a vehicle
• Parts damaged by improper installation or use
• Parts without original packaging
• Parts ordered as “damaged” or “for parts only”

7.5 Refunds

• Refunds are issued to the original payment method
• Shipping costs are non-refundable unless we shipped the wrong part
• Refund processing time: 14 days after receiving and inspecting returned parts

8. Warranties and Disclaimers

8.1 Limited Warranty

• We warrant that parts will be as described and functional upon delivery
• Warranty period: 10 days from delivery
• Warranty is void if parts are modified, misused, or improperly installed

8.2 Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• Parts are sold “as is” for their age and condition
• We make no warranties beyond those explicitly stated
• We are not liable for consequential damages, labor costs, or vehicle downtime
• Our liability is limited to the purchase price of the part

9. Customer Responsibilities

9.1 Information Accuracy

• You must provide accurate vehicle and contact information
• Errors in provided information may result in incorrect parts being supplied
• We are not responsible for compatibility issues arising from incorrect customer information

9.2 Professional Installation

• Parts should be installed by qualified automotive technicians
• Installation by unqualified persons may void warranties
• Customers are responsible for all installation costs

9.3 Inspection Upon Receipt

• Inspect all deliveries immediately upon receipt
• Report any visible damage or discrepancies within 48 hours
• Failure to inspect promptly may limit claim options

10. Intellectual Property

All content on Zeeparts.lv, including text, graphics, logos, images, and software, is the property of SIA ZEE Technology and protected by Latvian and international copyright laws.

You may not:

• Reproduce, distribute, or modify website content without permission
• Use our content for commercial purposes without authorization
• Remove copyright or proprietary notices

11. User Conduct

When using our services, you agree not to:

• Provide false or misleading information
• Attempt to defraud or abuse our services
• Interfere with website security or functionality
• Use automated systems to access our website without permission
• Violate any applicable laws or regulations

12. Privacy and Data Protection

Your personal data is processed according to our Privacy Policy and in compliance with GDPR. By using our services, you consent to data processing as described in our Privacy Policy.

13. Dispute Resolution

13.1 Informal Resolution

We encourage customers to contact us first to resolve any disputes informally. Most issues can be resolved through direct communication.

13.2 Alternative Dispute Resolution (ADR)

EU consumers have the right to use the European Commission’s Online Dispute Resolution (ODR) platform: https://ec.europa.eu/consumers/odr/

13.3 Governing Law

These Terms are governed by the laws of the Republic of Latvia.

13.4 Jurisdiction

Any disputes that cannot be resolved through ADR will be subject to the exclusive jurisdiction of the courts of Latvia.

14. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the purchase price of the parts in question
• We are not liable for indirect, incidental, or consequential damages
• We are not liable for delays caused by carriers, customs, or force majeure events
• We are not liable for installation errors or vehicle damage caused by defective parts beyond replacement or refund

15. Force Majeure

We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including:

• Natural disasters
• War, terrorism, civil unrest
• Government actions or restrictions
• Strikes or labor disputes
• Supplier failures
• Transportation disruptions

16. Multilingual Support

We provide customer support in:

• Latvian (Latviešu)
• English
• Russian (Русский)

Our primary legal documents are in Latvian and English. In case of discrepancies, the Latvian version prevails.

17. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of modified Terms.

Material changes will be communicated via email to registered customers.

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and SIA ZEE Technology regarding the use of our services.

20. Contact Information

For questions about these Terms or any aspect of our service:

Email: [email protected]
Phone: +371 2933 2666
Address: Annurijas, Trapenes pagasts, Smiltenes novads, LV-4348, Latvia

Business Hours: Monday – Friday: 9:00 – 18:00 (EET/EEST) Saturday – Sunday: Closed

Response Time: We respond to inquiries within 24 hours on business days.

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Company Registration Details:
Name: SIA ZEE Technology
Registration Number: 40203323142
VAT Number: LV40203323142
Registered: Komercreģistrs, 02.06.2021